For questions and ordering call    1.800.206.6544 (Canada)  +1.416.232.0376 (International)

Terms and Conditions

Please take a few minutes to review the following terms and conditions under which we do business.

We value your business and look forward to serving you. These terms and conditions are designed to help avoid any misunderstandings between us and to facilitate a good business relationship.

Do not hesitate to contact us if you have any questions or if we can be of service.

Contents:

Payment Options

We only accept wire transfers for international shipments. We accept major credit cards (Visa and MasterCard), cash (all major currencies), PayPal, and wire transfers for sales within Canada.

Prices in U.S. Dollars

All merchandise is priced in U.S. dollars unless explicitly stated otherwise. Most of our customers are overseas and are more familiar with exchange rates using the U.S. dollar against their own currency.  It is also easier for many customers to pay in U.S. dollars instead of Canadian dollars. 

Canadian customers can pay in Canadian dollars at the current exchange rate.

Shipping within Canada

We can send most parcels by Canada Post within Canada. We will insure the goods, but cannot be held accountable if Canada Post takes a month or more to deliver your parcel. For shipping quotes by Canada Post, you can see their website at www.canadapost.ca. For retail orders over C$500, we will ship with Signature Required and an adult will have to sign for the package.

For oversize parcels that cannot be shipped by Canada Post, we will let you know the options before we ship to you.

If you would like to use a courier service and pay collect under your account, please let us know ahead of time. We can probably accommodate you.

Shipping International Orders

We export to many countries and hope we can ship to you.

Marine mammal products, such as narwhal and walrus items, that are subject to CITES will have to be shipped by a freight forwarder that is experienced with shippiing CITES items because the permits have to be validated. We will not send these products by mail or use courier services as we have no control over which countries they will transit. Please see our Ordering page for more detailed information on how we ship international orders.

Return Policy

Return Policy for Marine Mammal Products:

All sales of marine mammal products are final. Marine mammal products include narwhal and walrus tusks, teeth, skulls, bones, masks, and oosiks.

Marine mammal products are subject to CITES. These are not trivial purchases and returns are not an easy matter. We will not accept returns on these products due to the exorbitant cost in time and money involved in the process of returning marine mammal products.

We will accurately describe the tusk, skull, oosik, etc. and provide pictures and/or videos, if desired, to help you make a decision about which one to buy.  We strongly encourage you to get as much information as possible to ensure that you will be satisfied with the it prior to purchase as it is not a simple matter to send it back.  If you have any other questions, please do not hesitate to ask us.

For high-value items, you are welcome to come and inspect the item in Toronto prior to shipment if you wish.

You cannot take these items with you on a plane.

Never just ship these items without proper permits. Don't even think about it.

Return Policy for Non-Marine Mammal Products:

We will not accept returns of non-marine mammal products without prior authorization.

Rest assured that you may return any item that you buy from us if you are not 100% satisfied at the time of receipt. Please call us at 1.800.206.6544 or +1.416.232.0376; or e-mail us at info@polarexotics.com within five (5) days of receipt to let us know that there is a problem and return the merchandise promptly--no more than 30 days after our ship date.

There is no re-stocking fee for returns on up to three (3) items on a single order. We understand that customers may not like something that we send for whatever reason and respect this decision. Upon receipt of the returned merchandise in its original condition, we will issue a full refund for the value of merchandise, but not for shipping costs. You are responsible for shipping and insurance costs both ways. We have had customers request that we ship something by next-day air and then want to return the item and get a full refund on the value of the goods and shipping. Sorry, but we do not think this is reasonable. If you are in a rush, please keep in mind that you will be paying the cost of expedited shipping.

If you place an order with us and then return more than three (3) items, we will charge a 15% re-stocking fee on the total value of all merchandise.

Please understand that we do not offer merchandise on a consignment or trial basis. No returns will be accepted after our guarantee period.

We do not allow a longer return period for gifts. Sorry. If you do not think that what you are considering ordering is something that the recipient will want, please do not order.

We do our best to ship quality merchandise and to encourage customers to ask questions about our products prior to shipping. If in doubt, please ask first. This will save both of us time, money, and hassle. If you have any questions or concerns, please send us an e-mail at info@polarexotics.com or call us at 1.800.206.6544.

Wildlife Products

All wildlife products are offered for sale with the condition that if special permits are required to make the sale legal, these permits will be obtained prior to shipping the wildlife product (e.g. CITES permits for shipments requiring CITES).

All wildlife products are shipped with the understanding that it is the buyer’s responsibility to ensure that he or she may legally possess the purchased wildlife products (e.g., tusks, skulls, teeth, bones, etc.) in his or her jurisdiction. Any fines, fees, legal fees, penalties, loss of business, and/or court costs, etc. incurred on the part of Polar Art & Exotics, Inc. for illegal shipments will be to the account of the buyer. We will not knowingly ship illegal products.

All wildlife products are shipped on an ex-works basis.

Claims and Disputes

Our goal is to deal with any problems that arise as quickly as possible (i.e., less than 30 days). If we owe you money for some reason, we will either send a check or credit your credit card or PayPal account promptly. If there is a problem or we have overlooked something (lost fax, deleted e-mail, misplaced message, etc.), it is your responsibility to stay in touch with us to resolve the matter as soon as possible. We will not process claims more than 30 days after the ship date. Please help us resolve claims or disputes quickly. It's better for both of us.

Legal Jurisdiction

In the unlikely event of any legal proceedings, all parties agree that the jurisdiction shall be Ontario, Canada.

Privacy Policy

We cherish our own privacy and respect yours. We will neither sell nor give your e-mail address, address, phone number, or other contact information to anyone else. When we ask for a phone number or e-mail address it is so we can contact you with about your order. E-mail addresses are used to send out tracking information about your package so you can monitor the progress of your shipment. We hate spam and will not send any to you.